Support — Mintd

Frequently Asked Questions

Account Opening

Mintd is a digital investment and stock trading platform powered by Cairo Capital and operated by Cairo Capital Securities.
Through Mintd, eligible clients can access the Egyptian stock market, manage their portfolios, follow market information, and use available investment services from their mobile device.
Download Mintd, create your profile, complete the required registration steps, and submit the requested identification and account-opening information.
Your account will be activated once the required verification, regulatory checks, and market-registration procedures have been successfully completed.
Account-opening time depends on successful identity verification, completion of required documents, regulatory checks, and registration with the relevant market infrastructure.
If additional information is required, our team may contact you.
Your account may still be under review if:
- Additional information or documents are required
- Your identity verification is still being processed
- Regulatory or compliance checks are ongoing
- Your market registration has not yet been completed
You can contact support if you believe your account has been pending longer than expected.
Yes. Account opening is subject to eligibility, verification, regulatory requirements, and Cairo Capital Securities’ applicable policies.
Submitting an application does not guarantee account approval.
Yes. Some details may be updated directly through Mintd, while changes to regulated account information may require additional verification or documentation.
Contact support if you need help updating your information.

Withdrawls

You can submit a withdrawal request through the available Mintd channels, subject to your withdrawable balance and applicable account requirements.
Your total portfolio value and your withdrawable balance are not necessarily the same.
Funds may be unavailable for withdrawal because of:
- Recent trades awaiting settlement
- Open orders
- Margin obligations
- Fees or account commitments
- Other applicable account restrictions
Withdrawal times depend on settlement status, banking procedures, verification requirements, weekends, public holidays, and other applicable processing conditions.
Your withdrawal may require additional verification or may be affected by unsettled trades, banking processing times, or regulatory requirements.
Contact support if you need help reviewing the status of a withdrawal request.

Cash & Margin Trading

A cash account allows you to invest using the available funds in your trading account.
Your buying power may depend on available cash, settlement status, and applicable trading rules.
Margin trading allows eligible and approved investors to access additional purchasing power using credit or financed positions.
It can increase potential gains, but it can also magnify losses.
No.
Margin facilities are subject to eligibility, approval, collateral requirements, limits, and additional agreements and disclosures.
Your withdrawal may require additional verification or may be affected by unsettled trades, banking processing times, or regulatory requirements.
Contact support if you need help reviewing the status of a withdrawal request.
Margin trading carries greater risk than fully funded cash investing because losses may be magnified by leverage.
You may also be required to provide additional funds or collateral if your portfolio falls below applicable margin requirements.
Please review the applicable Margin Agreement and Risk Disclosure before using margin facilities.

Research & Market Insights

Mintd may provide access to research reports, analyst notes, market commentary, stock information, and investment insights prepared by Cairo Capital analysts or other approved sources.
No.
Research, analyst opinions, target prices, and market commentary reflect views and assumptions at the time they are published.
They do not guarantee future investment performance.
Mintd may provide access to research, educational content, analyst opinions, and market information.
You remain responsible for your investment decisions unless you have entered into a separate agreement for professional asset management or another advisory service.

App & Login Support

First:
- Check your internet connection
- Confirm you are using the registered mobile number
- Make sure Mintd is updated to the latest version
- Restart the app
- Restart your device if necessary
If you still cannot log in, contact support.
Check that:
- Your registered mobile number is correct
- Your phone has network coverage
- SMS messages are not being blocked
- You have waited briefly before requesting another OTP
Never share your OTP with anyone.
Confirm that you have a working internet connection and are running the latest Mintd version.
If the issue continues, submit a support inquiry with your device model, operating system, and a screenshot if available.

You can submit a complaint through the support form below.
Select Complaint as the inquiry type and provide as much detail as possible, including relevant transactions, dates, screenshots, or supporting documents.
Please include:
- Your full name
- Registered mobile number
- Relevant order or transaction details
- A clear description of the issue
- Any screenshots or supporting documents
Your complaint will be reviewed according to Cairo Capital Securities’ applicable complaints-handling procedures.

Complaints

Deposits

You can fund your account using the available deposit methods shown inside Mintd.
Always follow the payment instructions provided in the app and make sure any required payment reference or proof of transfer is submitted correctly.
Deposits must first be received, identified, verified, and matched to your Mintd account.
Delays may occur because of:
- Banking processing times
- Incorrect or missing transfer information
- Incomplete proof of payment
- Foreign-currency transfers
- Weekends or public holidays
- Additional verification requirements
Submitting proof of payment does not by itself confirm that funds have been received.
Processing times vary depending on the deposit method, currency, bank, and verification requirements.
Your account balance will be updated once the funds have been successfully received and processed.
Deposits may be subject to requirements regarding the source and ownership of funds.
For your protection and regulatory compliance, use the approved deposit methods and account details communicated through Mintd.
Contact support before making a transfer from an account not registered in your name.
Contact Mintd Support as soon as possible and provide the relevant transfer information and proof of payment.
Do not submit repeated deposit claims for the same transaction unless instructed by support.

Trading

Yes. Eligible and activated clients can use Mintd to access securities available for trading through Cairo Capital Securities on the Egyptian Exchange, subject to applicable account and market requirements.
You can begin trading once your account is activated and you have sufficient funds or approved purchasing power available.
Trading is also subject to applicable market hours and market conditions.
An order may remain pending because:
- Your requested price has not been reached
- There is insufficient market liquidity
- The market is closed
- Trading in the security has been suspended
- The order is waiting for an available matching order
Submitting an order does not guarantee execution.
An order may be rejected because of:
- Insufficient buying power
- Incorrect order parameters
- Market price limits
- Account restrictions
- Security-specific restrictions
- Market suspension
- Margin limits
- Regulatory requirements
If the rejection reason is unclear, contact support with your order details.
You may request cancellation of an open order where the market and order status allow it.
Any portion that has already been executed cannot be cancelled.
A partial execution occurs when only part of your requested quantity can be matched at the applicable price.
The remaining quantity may stay open, expire, or otherwise be handled according to your order instructions and market rules.
Market prices can change between the time you submit an order and the time it is executed.
Actual execution depends on market conditions, liquidity, order type, and available prices on the Egyptian Exchange.

Portfolio & Holdings

Your portfolio value changes as the market prices of your investments move.
Other factors, such as executed trades, deposits, withdrawals, corporate actions, fees, and settlement, may also affect the value displayed.
An unrealized gain or loss reflects the difference between the current market value of an investment and its recorded acquisition value before the position has been sold.
It is not a final realized profit or loss.
Your average purchase price may reflect multiple purchases at different prices and other applicable adjustments.
It is not necessarily equal to the price of your most recent transaction.
Dividend processing depends on the company’s announced corporate action, record dates, payment dates, market procedures, and applicable settlement processes.

Asset Management

Mintd may provide access to asset management services offered through Cairo Capital or an applicable affiliated licensed entity.
Trading through Mintd is generally self-directed.
Asset management allows an eligible client’s portfolio to be professionally managed under a separate investment mandate, subject to separate agreements, fees, objectives, and risk parameters.
Submit an inquiry through the support form below or call 17553 and select the appropriate service.

Security

Contact Mintd Support immediately on 17553.
If possible, secure your device and change any compromised credentials.
No.
Mintd will never ask you to disclose your password, PIN, or one-time verification code.
Never share authentication information with anyone.
Contact support as soon as possible so your account can be reviewed and appropriate security measures can be taken.
Call 17553 immediately or submit an inquiry below and select Security / Suspicious Activity.
For urgent security concerns, calling is recommended.

General

Mintd is operated by Cairo Capital Securities, which is licensed and regulated by the Financial Regulatory Authority of Egypt.
No.
Investment values can rise or fall, and you may lose some or all of the money you invest.
Past performance does not guarantee future results.
Please review our Risk Disclosure before investing.